Press Releases - Corporate News

New Staff Training and Warehouse Expansion powers BBG Customer Service Drive

WATFORD, UK - 1st April 2008 - BBG Distribution Limited, the specialist supplier of audio-visual products and accessories have a well deserved reputation for both excellent customer service and unbeatable retail sales training.  However for BBG to continue delivering outstanding service we need to ensure the same standard of product training is applied to our internal sales support staff as much as the Independent Retailer.

Therefore BBG have initiated regular staff training sessions, not only for the sales desk but all members of the business, so everyone has the same level of knowledge and expertise.  These regular sessions will cover all aspects of customer service - from product training and technical support information to sales promotions and new product launches.

BBG believe by investing the time to enhance the overall knowledge of their staff, their customers can only reap the benefits. The company's ultimate aim is to offer a fully engaged sales and support team that meets the needs of their customers and makes dealing with BBG a straightforward, efficient and pleasurable experience.

From the 1st April 2008 the office opening hours have been amended slightly in order to accommodate these early morning staff training sessions. Monday to Thursday, BBG will open from 9.30am to 5.30pm, and on Friday till 5pm.

We are sure you'll agree that this brand new scheme will make a positive difference to the service BBG provides to all our loyal retailers and their customers and we would welcome any feedback you may have on these changes to mail@bbg.eu.com

Warehouse expansion speaks volumes

BBG expands its' warehouse to increase stock holding and therefore delivery performance for our customers.

In order to cope with continued growth of BBG and the resulting additional demand for product, the company has been forced to increase the volume of space in their warehouse. The plan will add an additional 200+ pallet bays and facilitate extra stock holding of current lines, whilst giving room for the multiple new product launches throughout 2008.

As Group Sales Director David Mills states, "It is essential that a successful business such as BBG make significant investment into providing a robust supply chain, which can only benefit our customers"

Both the warehouse expansion and internal staff training and development programme underline the on-going commitment of BBG to invest in offering the very best support to our retailers.  

About BBG Distribution Ltd

Now one of the fastest growing distributors in Europe.  BBG are the exclusive UK representatives for premium brands including PEERLESS,  JAMO, Europe's largest speaker brand and AM DENMARK, providers of premium AV and PC care products . This is complemented by BBG's successful In-Car Division, along with a rapidly growing Pro-AV Division, all of which gives BBG a portfolio of products and services that are hard to beat

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